Frequently Asked Questions
FIND YOUR ANSWERS BELOW
Am I able to change my order?
Yes! You can change an order but only within 60 days after the order has been placed.
Can I cancel my order?
Yes, you can cancel your order at any time unless the order has not been shipped out already. Simply email us at email@example.com with your cancelation request and please make sure to include your order number.
We must receive your request at least 2 weeks (14 days) before your order will be shipped from The Netherlands. Requests to cancel orders less than 14 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.
I have not received an order confirmation.
We always automatically confirm each order we receive. If you did not receive your order confirmation, make sure to check your email spam folder or otherwise it is common that there was a typo in the email address you provided. You can always email us at firstname.lastname@example.org with your first and last name you used on your order and we can email you the order confirmation again.
I wish for my delivery address to be different from my billing address. Is this possible?
Yes. You have the option to enter a different billing address from your delivery address during the checkout process.
Is it possible to pre-order Autumn-planting bulbs in Spring?
Absolutely! At DutchGrown™ we offer Autumn-planting flower bulbs such as tulips, daffodils, hyacinths, snowdrops, crocuses etc from February onwards, with delivery starting around September. The good thing about pre-ordering is that you can plan your garden ahead of time with no risk of the bulbs you want or need selling out and becoming unavailable. Do remember though, that all bulb orders placed will be charged at the time of ordering.